Our Terms and Conditions
All discount offers and offer codes are subject to availability and may be withdrawn at any time.
All orders have a 2-5 day processing time and will be sent using signed for delivery.
Your package will be sent to the address provided with your order. Please double check that you provide a full and complete address as we cannot resend orders that have been sent to an incorrect or incomplete address.
If you have any problems or query with your order or you think your package may have been lost in the post, please contact us so that we can help you. We will always do our utmost to ensure that our customers have a great shopping experience with us and we will do our best to resolve any issues that may arise.
We are an artisan/handmade company and we regularly make small batches of our products. There may on occasion be a slight delay in sending out an order due to circumstances beyond our control. We will always keep you informed as to the progress of your order.
Due to our products being handmade, there may be a slight variation in colour/texture/fragrance from batch to batch.
If you receive a damaged item please contact us immediately with a photo and we will provide you with a replacement. All damaged items need to be reported within 48 hrs of delivery.
Payment will be made through Paypal.
Delivery costs will be calculated at the check out point.
Once an order has been placed it cannot be cancelled.
We unfortunately do not accept returns. We will however exchange your product if you feel it is unsuitable. We will advise you on a suitable alternative and send your new product postage free on receipt of the unsuitable product. You should notify us within 7 days of receiving your product if you would like to exchange it.
Whilst our products are formulated to suit sensitive and problem skin we do not make any medical claims or claim that our products will cure any skin conditions. We advise that you assess the suitability of our products and discontinue use if any irritation or worsening of symptoms occurs. We would always encourage you to seek medical advice if you have any persistent skin concerns.
If you would like us to advise you on which of our products are most likely to suit your skin type or if you would like any general skin advice, please contact us and we will do our best to help you.
Thank you for your custom. We hope you enjoy your natural products created by Joanna Naturals.